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Common Questions

• Location & Parking

  What is the history of the hotel?

  Constructed in 1720, our building was the North Infirmary Hospital serving the people of Cork until its closure in 1987. After period of dereliction it was converted into a hotel and subsequently acquired and upgraded to the 4 star Maldron Hotel Shandon Cork City. Read here more of our history.

  How far away is Cork city centre?

  We are located in the historic Shandon district of Cork city. The famous Cork Opera House is just across the River Lee with St Patrick’s Street a short stroll beyond. Our hotel is also between 5 and 15 minutes away by car from other important Cork attractions such as Pairc Ui Chaoimh, University College Cork and the University Hospital.

  How far is Cork airport/ Kent train station/ Parnell Bus Station from the Hotel?

  Cork Airport is a short 20-minute drive to the hotel, there is also a frequent bus to the city centre from and to the airport. Kent train station is a 15-minute walk from the hotel and Parnell bus station is only a 10-minute walk from our hotel. Our proximity to Cork’s main transport services makes travelling to or from Maldron Shandon Cork City easy and stress-free.

  Is car parking available at the hotel?

  Our guests can avail of special discounted rates at Carroll’s Quay Car Park, located only a 3 minutes’ walk from the hotel. Please arrive at the reception to check-in and we can provide these tickets to you.

  On-street metered parking is available in the immediate locality and there are a very limited number of parking spaces at the hotel allocated on a first-come, first-served basis. Read full details of parking at Maldron Hotel Shandon Cork City options and current rates.

• Hotel Services

  How can I contact the hotel?

  If you have any further enquiries please contact reservations via phone +353(0)21 452 9200 or email reservations.shandon@maldronhotels.com.

  What time is check-in?

  Check-in is at 2 pm on the day of arrival.

  What time is check-out?

  Check-out is at 12 pm on the day of departure.

  Can I get an early check-in?

  Earlier check-in is subject to availability and can not be guaranteed until the day of arrival. If your room is ready early we will be happy to check you in. Otherwise, we are happy to store your luggage until your room is ready.

  Can I get a late check-out?

  Late check-out is available at a fee and must be arranged with the reception during your stay. Please note, that a late check-out is subject to availability.

  Does the hotel have WiFi?

  Yes, Maldron Hotel Shandon Cork City is pleased to offer complimentary WiFi in all public areas and bedrooms.

• Rooms

  Are there ironing facilities in the bedrooms?

  Yes, we have ironing facilities in all of our bedrooms.

  Are there hairdryers in the bedrooms?

  Yes, we have hairdryers in all of our bedrooms.

  Are there smoking rooms in the hotel?

  No, we operate a smoke-free policy in Maldron Hotel Shandon Cork City and therefore we do not have smoking rooms. Please note that a failure to adhere to this policy will result in an additional cleaning charge.

  Do you accommodate rooms for 2 adults and 3 children?

  Yes, we offer family rooms in the hotel which have 1 double and 2 single beds. We are happy to negotiate a rate for interconnecting rooms. Please contact us directly to discuss +353 (0)57 869 5900.

  Are cots available?

  Yes, cots are available. Please make sure to book your cot at the time of the booking as they are on a first booked, first guaranteed service.

• Dining

  What times is food served?

  Our Grain & Grill restaurant serves breakfast from 7.30 am to 10.30am daily. Dinner is served at our Grain & Grill Restaurant daily until 9.00pm.

  Bells Bar is open from 12.00pm daily and serves food throughout the day.

  Limited room service, or “In-room dining” is available and you can order from our Click & Go Menu, available through our Guest Service Platform. The food can be collected from the collection area in our restaurant.

  Learn more about our new dining procedures here.

• Booking

  Can I cancel or amend my booking?

  Yes, Maldron Hotel Shandon Cork City offers free cancellation up to 2pm on the day of arrival for almost all reservations made on maldronhotels.com or maldronhotelshandoncorkcity.com. Some special offers and key dates may specify a special cancellation policy, these will be clearly outlined in the terms & conditions.

  Reservations booked on third party websites and online travel agents have their own cancellation policies, please refer to your confirmation email.

  Will my credit card be charged at the time of the booking?

  Bookings require a credit card for guarantee only unless otherwise stated. For some special offers and specific dates, full payment is required at the time of the booking but these terms will be outlined in the special offer terms & conditions. For all rooms that are being paid for in cash must be accompanied with Photographic Id. No rooms will be let unless payment is guaranteed.

  Can I claim back on the Stay and Spend Tax Credit Scheme?

  Our hotel is registered for the Stay and Spend Tax Credit Scheme. If you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for details.

• Facilities

  Does the hotel have a pool?

  Yes, Maldron Hotel Shandon Cork City has a 20m indoor swimming pool. Moreover, our guests have access to the Club Vitae leisure centre with a fully equipped gym, separate kids pool, sauna, steam room and Jacuzzi. We are proud to have some of the finest leisure facilities in Cork!

  Does the hotel offer family facilities?

  Yes, our complimentary Crafty Kids Club is available during school holidays. We also have a kids’ pool and large family bedrooms available. Check out more about family holidays on our website.

  Is the hotel accessible?

  Yes, we are proud to be verified as offering very good levels of accessibility throughout our hotel. Please click the button below for full details or contact us if you would like any additional information.

  Hotel Accessibility