What is Make It Maldron and how do I sign up?
Signing up and being part of Make it Maldron means you can save €10/£10 per room per night every time you book directly on our website (excludes selected sale and promotional special offers). To sign up, visit our ‘Make It Maldron’ page and join in 3 simple steps to ensure your discount is applied to all future online bookings.
Can I claim back on the Stay and Spend Tax Credit Scheme?
Yes, we are delighted to confirm that all Maldron Hotels are registered for the Stay and Spend Tax Credit Scheme. That means if you stay with us between 1st October 2020 and 30th April 2021 you can claim up to €125 under this scheme, please see revenue.ie for more information and details.
What is the best way to make a reservation?
Reservations can be made via our online secure booking process on our hotel website where you can easily see our best rates and also find all our exclusive offers and packages available. Alternatively, you can call the hotel reservations team directly on +353 (0)21 452 9200 or email firstname.lastname@example.org.
What should I do if I haven’t received a booking confirmation?
If you have not yet received a booking confirmation by email, please check your junk/spam folder of your emails. Alternatively, you can also contact our reservations team via phone on +353 (0)21 452 9200 or email email@example.com and they’re happy to help you or re-issue a new confirmation to you immediately.
What payment methods does the hotel accept?
At Maldron Hotel Shandon Cork City, we accept all major credit/debit cards and cash payments.
What is the hotel’s credit/debit card policy?
A valid credit/debit card is required to secure all bookings made online or over the phone, unless in cases where this is otherwise stated. Please note nothing is charged to the card at booking stage when booking directly with the hotel (with the exception of advance purchase offers or bookings that require a deposit. This will be clearly noted on the booking offer).
For all rooms that are being paid for in cash must be accompanied with photographic ID. No rooms will be let unless payment is guaranteed.
What age are children for the purpose of hotel packages?
Children under the age of 2 can stay complimentary in the hotel. For the purposes of packages, a child is noted as being between the ages of 2 and 12.
How do I make a group or multiple room booking?
To make a group or multiple-room booking, please contact our reservations team via phone on +353 (0)21 452 9200 or email firstname.lastname@example.org.
Are there any age restrictions when booking a hotel room?
One guest must be 18 or older to guarantee the booking. All under 18s must be accompanied by a guardian or parent.
Can I show up at the hotel without a booking?
Yes, you can. However, as rooms are subject to availability, pre-booking is recommended to avoid disappointment at arrival. Please note that an ID must be provided on check-in.
Can I extend my stay?
Yes, depending on availability, we’ll be happy to accommodate you for further nights at an additional cost. Simply let our reception team know by calling +353 (0)21 452 9200.
How can I amend or cancel my booking?
If you booked on our website, you can amend or cancel your booking online by clicking the ‘Manage Booking’ at the top of our website. Alternatively, you can call us directly on +353 (0)21 452 9200 to cancel or amend your booking.
What is the cancellation policy?
Maldron Hotel Shandon Cork City offers free cancellation up to 2pm on the day of arrival unless advance purchase non-refundable rate was selected. Please note that some special offers and key dates outlined in the terms and conditions may specify a special cancellation policy applicable to that offer and date.
How can I cancel my reservation if I booked via a third-party website?
If your reservation was booked through a third-party website or online travel agent, you must cancel your booking through the same website or agent as we are unable to do this on your behalf. Please note that they have their own cancellation policies, so please refer to your confirmation email.
What does our “no show” policy entail?
If you do not successfully cancel your booking or show up on the selected date of arrival, you will be charged the full amount for your first night’s stay. If your booking is advance purchase, the total amount will be non-refundable and you will incur a 100% penalty charge for the entire duration of your stay.